Pittsburgh Landslide Connect

Expanding the medium for museum interactive storytelling

Completion - spring 2020
Instructor - Marti Louw

Media - Chatfuel, Figma, SketchUp
Collaborator - Clair Sun, Ruoyi Chen

The lock-down prompts us to think -
how can museum learning experience reaching a greater general public?

Working with Carnegie Museum of Natural History to develop an interactive exhibition on landslide education and designed a two-layer exhibition for not only who can access museums but also to the greater community.
Interview ︎
We interviewed 10 visitors in CMNH to gather their familarity with landslide using rating scale (0-5) and Personal Meaning Map. We found out that participants generally:

Lack of knowledge - many people don't have a clear and concrete understanding of issue;

Sense of Powerless - even people know the problem, many don't know possible actions to take;
Therefore, we set up two main goals - relate + empower the visitors to provide a comprehensive perspective about landslides.

Idea 1 - Help machine learning identify landslides

Inspired by CMU Smart Cities Institute’s exploration in machine learning to predict landslidewe invite visitors to identify landslide risks on images from Google Street View. The correct answers would be used as data for machine learning landslide prediction.

However, we also realized that non-expert contribution might introduce inaccuracy to the data set and cause real-life impact.

Idea 2 - Choose Your Landslide Adventure (final)

Inspired by the game Choose Your Adventure, visitors are asked to help the characters make decisions about landslide promblems to alter the storylines. Through storytelling we introduce the complexity of landslide.

The storylines are based on real news of landslides encounters in Pittsburgh to increase relavence, and we will reveal the actual news at the end of the experinece. 
However, the upcoming social distancing introduced a new challenge - how to make the interactive education reach to a greater public, to those people who cannot access the museum?

Thus we present a physical+digital exhibition plan for the landslide education experience:
Part 1 -
Landslide Experience Chatbot

︎︎︎Chat Here
︎︎︎News Cover
Facebook is the most used social media across all age groups. Thus we created a landslide discussion community on Facebook to update local landslide news and host our educational chatbot (developed in Chatfeul) to encourage locals to engage in the issues as a community.
Characters ︎
We developed 3 storylines that introduce real stories about lanslides from three different perspectives.

Conversation Design ︎
One of the feedback from user testing was imagery and external links are great natural stopping points for users to take a break in the conversation and examine details about the information. 

Images visualize detailed signs of landslide risks

Images visualize detailed signs of landslide risks

Part 2 - Interactive Wall
The physicalization of the chatbot uses a linear story-telling to present the timeline.